Refund policy

Refund & Return Policy

Last updated: August 20, 2026

At Redooyouryoni, we want you to love your purchase. Because our products include intimate, feminine-care, personal-care, and body-care products, we have specific return guidelines in place to protect the health and safety of our customers while also providing a fair shopping experience.

Please read this policy carefully before making a purchase.

RETURN WINDOW

Eligible products may be returned within 30 days of the delivery date.

To qualify for a return, the item must be:

  • Unopened and unused
  • In its original packaging
  • In new and resalable condition
  • Free from damage, tampering, or signs of use
  • Accompanied by the original order information

Returns that do not meet these requirements may be refused.

PERSONAL-CARE & INTIMATE PRODUCTS

For health, hygiene, and sanitation reasons, all opened or used feminine-care, intimate, body-care, and personal-care products are FINAL SALE and cannot be returned or exchanged.

This includes, but is not limited to:

  • Yoni washes and feminine washes
  • Feminine soap bars
  • Yoni bars
  • Yoni steam products and herbs
  • Feminine-care oils
  • Body oils
  • Teas and ingestible products
  • Personal-care bundles containing any of the above
  • Any product that has been opened, used, tested, or tampered with

If a product has been opened or used, we cannot resell it and therefore cannot accept it as a return.

ELIGIBLE UNOPENED RETURNS

If you have changed your mind about an eligible, unopened product, you may request a return within 30 days of delivery.

Approved returns are subject to a 15% restocking fee, which will be deducted from your refund.

The customer is responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving the wrong product or receiving a product that arrived damaged or defective.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

We want to make things right if we made a mistake.

If your order arrives:

  • Damaged
  • Defective
  • Leaking due to a packaging issue
  • Missing an item
  • With the wrong product

Please contact us within 7 days of delivery at Redooyouryoni2820@gmail.com.

Please include your order number and clear photos or video of the product and packaging when applicable. We will review the issue and, when appropriate, provide a replacement or refund at no additional cost to you.

Do not return a damaged, defective, or incorrect item unless we instruct you to do so.

RETURN SHIPPING

For returns due to a change of mind, ordering the wrong item, or any other reason that is not the fault of Redooyouryoni, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

If the return is approved because we sent the wrong item or the product arrived damaged or defective, Redooyouryoni will cover reasonable return shipping costs when applicable.

RESTOCKING FEE

Eligible customer-initiated returns are subject to a 15% restocking fee.

The restocking fee does not apply to approved returns resulting from:

  • An incorrect item being shipped by Redooyouryoni
  • A verified product defect
  • Damage that occurred before delivery
  • Another error caused by Redooyouryoni

The restocking fee applies only to eligible, unopened, unused products that are returned because the customer changed their mind or no longer wants the item.

SALE & PROMOTIONAL ITEMS

Items purchased during a sale, clearance promotion, special promotion, or marked FINAL SALE may not be eligible for return or exchange.

Any applicable return restrictions will be clearly stated on the product page or at checkout.

EXCHANGES

Eligible, unopened products may be exchanged within 30 days of delivery, subject to product availability.

Customers requesting an exchange because they changed their mind or selected the wrong product are responsible for applicable return shipping costs.

Opened or used intimate and personal-care products cannot be exchanged for health and hygiene reasons.

REFUNDS

Once your approved return is received, we will inspect the item to confirm that it meets the requirements of this policy.

If the return is approved, your refund will be issued to the original payment method.

The refund amount will reflect any applicable restocking fee and non-refundable shipping charges.

Please allow 5–10 business days for us to process an approved refund after the returned item has been received and inspected. Once we issue your refund, your bank or payment provider may require additional time to post the funds to your account.

REFUNDS FOR LOST OR MISDELIVERED PACKAGES

Redooyouryoni is not responsible for packages that are marked as delivered by the shipping carrier to the address provided at checkout.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your local post office/carrier, and the delivery location.

We will make reasonable efforts to assist with carrier investigations when possible; however, a package marked as delivered does not automatically qualify for a refund or replacement.

Please make sure your shipping address is correct before completing your order.

ORDER CANCELLATIONS

Orders are processed as quickly as possible. If you need to cancel an order, please contact us immediately after placing your order.

We cannot guarantee that an order can be canceled once it has entered processing, been packed, or shipped.

Once an order has shipped, it is subject to our return policy.

RETURN APPROVAL

All returns require approval before being sent back.

To request a return, please contact:

Email: Redooyouryoni2820@gmail.com

Please include:

  • Your full name
  • Order number
  • Product(s) you would like to return
  • Reason for the return
  • Photos, if requested

Do not send a return to the return address shown on your package unless you have received return instructions from Redooyouryoni.

Unauthorized returns may be refused or returned to the customer at the customer’s expense.

IMPORTANT

By placing an order with Redooyouryoni, you acknowledge that you have read and agreed to this Refund & Return Policy.

Redooyouryoni reserves the right to refuse a return that does not meet the requirements outlined in this policy.

This policy does not limit any rights or remedies that may apply to you under applicable law.

CONTACT US

If you have questions about this Refund & Return Policy or need assistance with an order, please contact us at:

Redooyouryoni
Email: Redooyouryoni2820@gmail.com
Website: redooyouryoni.com