Shipping policy

Shipping Policy

Last updated: August 20, 2026

Thank you for shopping with Redooyouryoni. We carefully prepare and package every order to ensure your products arrive safely and securely.

Please review our Shipping Policy before placing your order.

ORDER PROCESSING

Orders are typically processed within 2–4 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or U.S. holidays.

During product launches, sales, holidays, promotions, or periods of unusually high order volume, processing times may be longer.

Your order is not considered shipped until it has been processed, packaged, and transferred to the shipping carrier.

Once your order has been handed to the carrier, delivery times are controlled by the carrier and are outside of Redooyouryoni’s direct control.

SHIPPING OPTIONS & DELIVERY TIMES

Available shipping methods and estimated delivery times will be displayed at checkout.

Estimated delivery times are not guaranteed delivery dates.

Shipping carriers may experience delays due to:

Weather
Holidays
High shipping volume
Staffing or operational issues
Transportation delays
Incorrect or incomplete addresses
Natural disasters
Other circumstances outside of Redooyouryoni’s control

A shipping delay does not automatically qualify an order for a refund.

SHIPPING CARRIERS

Redooyouryoni may use USPS, UPS, FedEx, or other reputable shipping carriers depending on the shipping method selected and the destination.

Once a package has been accepted by the carrier, the carrier is responsible for transporting and delivering the package.

Tracking information will be provided when available.

TRACKING INFORMATION

Once your order ships, you will receive tracking information at the email address provided during checkout.

Please allow up to 24–48 hours for tracking information to update after your shipping label has been created.

A shipping label being created does not necessarily mean that the carrier has received the package.

Tracking updates may occasionally take longer than 48 hours due to carrier scanning delays.

LOST PACKAGES

If your package has not arrived within the expected delivery window, please check your tracking information first.

If the tracking information has not updated for an extended period or indicates that the package may be lost, please contact us at Redooyouryoni2820@gmail.com.

We will make reasonable efforts to assist you with locating the shipment or initiating a carrier investigation when available.

Because shipping carriers are responsible for packages after they are accepted into their network, Redooyouryoni cannot guarantee a refund or replacement for every delayed or lost shipment.

PACKAGES MARKED “DELIVERED”

If your tracking information shows that your package was delivered, but you cannot locate it, please take the following steps before contacting us:

Check your mailbox, front door, porch, garage, side door, or other usual delivery locations.
Check with household members or neighbors.
Review your carrier’s delivery information or delivery photo, if available.
Contact your local post office or shipping carrier.
Allow up to 24 hours, as carriers sometimes mark packages delivered slightly before the package actually arrives.

If your package still cannot be located after completing these steps, contact us at Redooyouryoni2820@gmail.com with your order number.

We will do our best to assist you and may request additional information or documentation.

A package marked as delivered by the shipping carrier does not automatically qualify for a refund or replacement.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name
Street address
Apartment/unit number
City
State
ZIP code

If you realize that you entered an incorrect address, contact us immediately.

We will do our best to correct the address if your order has not yet shipped. However, we cannot guarantee that changes can be made once an order has entered processing or been shipped.

RETURNED-TO-SENDER PACKAGES

If a package is returned to Redooyouryoni because of:

An incorrect or incomplete address
An undeliverable address
Failure to retrieve the package
Refusal of delivery
Multiple unsuccessful delivery attempts

the customer may be responsible for the cost of reshipping the order.

If the customer chooses not to have the package reshipped, any refund issued may be reduced by:

Original shipping costs
Return shipping costs charged to Redooyouryoni
Applicable restocking fees
Any other non-refundable fees associated with the shipment

Refunds are not automatically issued when a package is returned to sender.

DAMAGED PACKAGES

We package our products carefully, but shipping carriers may occasionally damage packages during transit.

If your order arrives damaged, please contact us within 7 days of delivery at Redooyouryoni2820@gmail.com

Please include:

Your order number
Photos of the shipping box
Photos of the damaged product
Photos of the shipping label
A brief description of the damage

Do not throw away the damaged packaging until we have had an opportunity to review the situation.

We will review the claim and determine the appropriate resolution, which may include a replacement or refund when applicable.

MISSING ITEMS

If an item appears to be missing from your order, please contact us within 7 days of delivery.

Include your order number and a photo of the items you received.

We will review the order and packing information to determine whether an item was accidentally omitted.

SEPARATE SHIPMENTS

Some orders may be shipped in multiple packages.

If your order contains multiple tracking numbers, please allow each package to arrive before reporting an item as missing.

SHIPPING FEES

Shipping charges are calculated and displayed at checkout based on the shipping method, destination, package size, weight, and other applicable factors.

Shipping charges are generally non-refundable unless the shipment issue was caused by an error on our part.

FREE SHIPPING

If your order qualifies for a free-shipping promotion, the applicable shipping discount will be automatically applied at checkout.

Free shipping promotions may be subject to minimum purchase requirements, exclusions, geographic restrictions, or other promotional terms.

Redooyouryoni reserves the right to modify or discontinue free-shipping promotions at any time.

INTERNATIONAL SHIPPING

At this time, Redooyouryoni ships to UNITED STATES ONLY

If international shipping is offered in the future, customers will be responsible for any applicable customs duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Redooyouryoni is not responsible for packages delayed or refused by customs.

WEATHER & UNEXPECTED EVENTS

Redooyouryoni is not responsible for shipping delays caused by circumstances outside of our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation interruptions, holidays, or other unforeseen events.

We will always do our best to assist customers when these situations occur.

CUSTOMER RESPONSIBILITY

By placing an order with Redooyouryoni, you agree to: